Under applicable laws, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account settings. If you encounter anything you can't handle yourself, please contact us through official channels for assistance.
Please note that for legal compliance or legitimate business purposes (such as resolving disputes), we may need to retain certain historical records even after account deletion.
We use industry-standard physical safeguards, technical security mechanisms, and internal management processes to protect the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access control).
Internet transmission inherently carries security risks. We cannot guarantee the absolute security of all data transfers — please be aware of this and assess the risks accordingly.
Thank you for choosing and trusting MacZig. This policy fully explains how MacZig Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle — and to continue providing high-quality, personalized service, we need to process certain necessary data in compliance with applicable laws.
By continuing to access and use the platform after reviewing this policy, you acknowledge that you fully understand and agree to the data practices described herein.
To provide and continuously improve our services, we collect several categories of information, primarily including:
Information You Provide
- Basic Account Information: Your name, email address, phone number, and login password.
- Identity Verification: In cases of regulatory compliance or security verification, we may ask for a valid government-issued ID.
- Payment Information: Payment card numbers, billing addresses, and other payment data (typically encrypted and handled by our payment service partners).
- Communications: Records of calls, live chats, or emails between you and our support team.
Automatically Collected Data
- Access Logs & Device Data: Technical information including your IP address, browser type, operating system version, access time, and page navigation paths.
- Resource Usage Data: Compute usage records generated during your use of cloud servers (e.g., CPU utilization, memory usage, network traffic), primarily used for billing verification and service monitoring.
We use the information we collect within lawful and reasonable bounds to keep our services running smoothly. The primary purposes include:
- Service Delivery: Processing orders, activating cloud server instances, and managing accounts.
- Security: Detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to maintain overall platform security.
- Service Improvement: Analyzing usage data to continuously optimize infrastructure resource allocation and network performance.
- Compliance: Filing taxes, cooperating with regulatory audits, and fulfilling other legal obligations.
To maintain normal platform operations, we may share certain information with third parties in the following specific circumstances:
- Third-Party Service Partners: Sharing necessary information with external organizations that assist in platform operations (including payment providers, data center operators, and analytics providers).
- Within the Group: Sharing data within MacZig affiliated companies as necessary to ensure consistency across products and services.
- Legal Requirements: When judicial, administrative, or law enforcement authorities request data through lawful procedures, we will comply and provide the relevant information.
- Major Business Changes: In the event of a merger, restructuring, spin-off, or asset transfer, user data may be transferred as part of the business assets.
We use cookies, web beacons, and similar technologies to recognize your login status, save personalized settings, and analyze website traffic. You can manage or disable cookies through your browser settings, but doing so may affect the normal functioning of some platform features.
Continuing to access and use the platform after reading this constitutes your consent to our reasonable use of these tracking technologies.
We reserve the right to update this policy at any time as our business evolves or regulations change. For significant changes, we will notify you in advance via email or in-platform messages.
Continuing to access and use our services after an updated policy takes effect constitutes your acknowledgment and acceptance of the revised terms.
If you have any questions, suggestions, or requests regarding this Privacy Policy (including requests to access, correct, or delete your data), you may contact us through the following:
- Email: [email protected]
- Online Ticket: Log in to your account dashboard and submit a privacy-related service ticket
We commit to responding in writing within 30 business days of receiving your request.